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Rip-offreport.com saying in part there is absolutely no way to get in touch with a physical human being, no extensions work. then 3 1/2 years later, they received this e-mail, appearing to be from clear gear, stating they'd be fined $3,500 if the negative review wasn't taken down in 72 hours. >> it's ridiculous that anybody would turn us around and try to extort us for doing something as simple as posting a review. >> they said they signed away their freedom forbidding them from taking any action that negatively impacts cleargear.com. the palmers tried to take the review down but couldn't. cle...

Posting a negative review of cleargear.com. now they are fighting back. the company says the couple didn't read the fine print. the couple says they're being extorted. pamela brown is here this morning and following this one for us. what's going on? >> we brought you this story a month ago. let me tell you, it garnered a huge response, many saying this is not fair and should be illegal. now the couple at the center of the story is taking action to fight back. a utah couple fined $3,500 for writing a negative review of cleargear.com is suing the myrrh chan the for retaliating against them. acco...

Lawsuit. the battle began when john and jen palmer bought a few christmas gifts from the website cleargear.com in 2008. but they say the items never arrived and their calls went unanswered. finally, the transaction was cancelled. jen palmer vented her frustrations on line, posting it on line saying there is absolutely no way to get in touch with a physical human being. no extensions work. then three and a half years later they received this e-mail, appearing to be from clear gear, stating they would be fined $3500 if the negative review was for the tak not taken down in 72 hours. >> it is some...

Metal plates inserted in his jaw. so certainly he is a victim of the attack. >> we also know this is not an isolated case. that we've seen cases like this across the country. and the justice department clearly sending a message that you will not be able to get by with this. poppy, thank you. sure. a utah couple is fighting back against an on-line retailer now. they're suing a sitele call -- site called clear gear.com, they're seeing them, why? all for writing a negative comment. >> they say it should be illegal for being fined for posting a negative review. well, now the couple at the cent...

Cleargear.com. stating if the content remains in whole or in part you will immediately be billed $3500. >> we said, you know, they can't be serious about this. my husband checked his credit report. sure enough, there is a charge for $3500 hitting from cleargear.com. >> reporter: and it's not just the palmers. in 2011 a virginia woman posted a scathing review on grel yelp and angie's list blasting contractors complaining of a sloppy paint job, poorly installed door hinges and accusing them of theft, writing, bottom line, do not put yourself through this nightmare of a contract. chris deets the ...