Absa Bank Helps Distressed Africans Keep Their Homes During Pandemic Using FICO Collections Technology – The Gremlin
JOHANNESBURG – 04 March 2021 — Absa Bank, one of Africa’s largest financial groups, has transformed its collections operations working with global analytics software firm FICO. After three months of deploying FICO® Customer Communication Services (CCS) and making process changes, self-paying customers nearly doubled, from 23 percent to 43 percent, and immediately reduced impairment charges, resulting in a three-month ROI of 29:1. As COVID-19 hit Africa, the FICO solution enabled Absa to roll out payment relief initiatives and communicate with distressed customers, meeting its vision of...
Source: thegremlin.co.za