Page 13 - Communication Network News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Good morning. Welcome to the subcommittee on communication and technologies. I am glad to welcome our witnesses back before the subcommittee. I know it has been seven months since we had you before us and i know we all missed the warm welcoming atmosphere of our hearing room. Despite that passage of time many issues that were of concern to us then still remain unresolved today. For example, i asked about the investigation into phone carrier selling the realtime location of nearly every american. Mr. Chairman, you told me even after more than one year had passed we still cannot tell whether thi...

Good morning. Welcome to the subcommittee on communication and technologies. I am glad to welcome our witnesses back before the subcommittee. I know it has been seven months since we had you before us and i know we all missed the warm welcoming atmosphere of our hearing room. Despite that passage of time many issues that were of concern to us then still remain unresolved today. For example, i asked about the investigation into phone carrier selling the realtime location of nearly every american. Mr. Chairman, you told me even after more than one year had passed we still cannot tell whether thi...

7 that had access to selfservice decided to send us a piece of paper instead. So not too bad. Last year, when our pilot, when we did about those numbers i mentioned earlier about 12,000 or so, when our first rollout. I think adherence was about 20 . Compared to todays 24 . So on slide 6, i think some of the things that helped us have success and the lower number of phone calls as well as e benefits is our outreach. Back in september, i told you we did improvements to our communication and i think it showed based on the feedback i got from the staff that speak to the members enough, that they w...

The providers because they were not covered in their networks. And with that, im going to turn it over to shenay who will talk to you about the feedback we received on the models. Good afternoon. As part of the engagement process, we presented five models of potential or possible Health Care Model options are or options that are hypothetical options that members were could potentially look for in the future. The first model during this presentation, members were able to share questions ask and share questions about the models, look at the models in detail to figure out what things were appeali...

Wellness center here at the Health Services. At the end, we at the end of the day we had 117 individuals participate in the focal groups, representing 34 of the unique departments across the city. With that, id like to turn the mic over to heather and shenay to talk about the presentation of the core findings from this endeavor. Thank you. Thank you. Hi, commissioners, its nice to be here with you today. Im heather imboden, im with communities in collaboration. Were an oakland based consultant. We also do program evaluation. Im here with my colleague, shenay hawkins who also supported this pro...