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Rather than replace contact centre agents, AI is poised to enhance their capabilities and redefine their roles, says Martin Cross, chief strategy officer at Connect.
Omilia and Route 101: Contact Centre Revolutionised: Route 101 and Omilia Announce Disruptive New Partnership Leading CCaaS and AI Self-Service providers join forces to power improved customer experience across voice and digital channels in the U.K. Today, Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider of Conversational AI solutions, announced an exciting new partnership. The partnership brings together market-leading Contact-Centre-as-a-Service (CCaaS) and Customer Service Automation platfor...