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Rather than replace contact centre agents, AI is poised to enhance their capabilities and redefine their roles, says Martin Cross, chief strategy officer at Connect.
THE EDITOR, Madam: I write in response to a recent letter titled ‘ Flow taking entertainment to a different level? ’ from Mr John Hill, published in The Gleaner on August 31, which expressed concerns about Flow’s customer experience and customer...
iTWire Wednesday, 17 March 2021 11:41 8x8 launches Contact Center for Microsoft Teams Shares Dejan Deklich, Chief Product Officer at 8x8 Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint. “Organisations are rapidly adopting Microsoft Teams for all their employee collaboration requirements, and now recognise the importance of integrating it with the contact ce...