Newsbyte: The Marketing and Customer Experience Weekly News Roundup
Talkdesk, the contact center as a service (CCaS) provider, announced a deepened integration with Microsoft last week geared at streamlining the experience for contact center workers. The integration, which synchronizes data between Microsoft Dynamics 365 CRM and Talkdesk contact center data, makes it possible for contact center agents to work from one screen to access click-to-call among other features as well as contextual data while working with customers. With Talkdesk completely integrated within the Microsoft Dynamics experience, specialists âcan seamlessly handle cases from a singl...
Source: cmswire.com