Stratifyd Solutions News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Talkdesk, the contact center as a service (CCaS) provider, announced a deepened integration with Microsoft last week geared at streamlining the experience for contact center workers. The integration, which synchronizes data between Microsoft Dynamics 365 CRM and Talkdesk contact center data, makes it possible for contact center agents to work from one screen to access click-to-call among other features as well as contextual data while working with customers. With Talkdesk completely integrated within the Microsoft Dynamics experience, specialists “can seamlessly handle cases from a singl...

Stratifyd Launches New Solutions to Remove Costly Data Blind Spots and Automate the Discovery of Hidden Insights Across the Customer Experience Share Article Stratifyd Solutions powered by Smart AI ™, includes five solutions to gain faster time to insights and drive greater organizational impact while bridging the gap between what brands know and the hidden emotions and signals they need to act quickly and intelligently "Each Solution provides teams with the resources they need to successfully uncover trends, insights and anomalies traditional approaches often miss," said Michelle Turner, v...