AI transforms CX and service delivery
Chatbots are completely changing the landscape of contact centres, says 1Stream CEO Jed Hewson.
Source: itweb.co.za
Crm Platforms News Today : Breaking News, Live Updates & Top Stories | Vimarsana
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Top News In Crm Platforms Today - Breaking & Trending Today
Centre launches Grievance Appellate Committee to ensure accountability of social media platforms: Best Media Info
Best Media Info: Information Technology Minister Rajeev Chandrasekhar launched the GAC, that will look into appeals by users against decisions of social media platforms| Digital News
Source: bestmediainfo.com
Businesses need to rethink ways to stay relevant
Businesses need to rethink ways to stay relevant Harkrishan Singh"> By Harkrishan Singh - 16 April 2021 - 07:31 According to a study by Brain & Company, organisations with a customer experience mindset drive a revenue of 4-8% higher than the rest in their respective industries. Having a customer-centric approach is therefore vital for businesses operating in the digital age. Here, data is a key element in driving business operations. This, specifically when taking into consideration the need for quality data as we continue to see advancements in technology, including artificial inte...
Source: sowetanlive.co.za