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Having an effective CRM in place is the smartest, most efficient and cost-effective way to offer an excellent customer service, says Bruce von Maltitz, CEO of 1Stream.
Chatbots are completely changing the landscape of contact centres, says 1Stream CEO Jed Hewson.
Promoted | 1Stream's Jed Hewson and Bruce von Maltitz outline six ways CRM is positively impacting their South African clients’ businesses.
Free State farmers are selling their sheep by the thousands because stock theft syndicates are making it impossible for them to continue doing business.
Promoted | Black Friday provides an opportunity for e-retailers to show their commitment to putting their customers first.