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Reaching as high as hundreds of times normal prices. griddy's customers which pay wholesale electricity prices were immediately negatively impacted by the non-market pricing and will incur bills that they will need more time to pavement griddy did go on to say it's working to credit customers with any relief that it receives. katrina tanner is one of these cast mers, and she's joining us now by phone. katrina, this, i mean, when people hear about these bills, they are amazed. tell us how much your current bill is and tell us how that compares to your normal bill for electric. >> so currently t...

Letting them take it out but my account at that point had gotten down to $200. >> so what is that about, because they are talking about a deferred payment plan, but then taking $2,000. >> so they are like a pre-payment i guess type thing where you can put so much money on your account when it gets below a certain level and then you -- you set your amount and then it just -- what they do is a recharge and they charge your account. so mine was getting charged almost every hour. >> wow. >> governor abbott is saying, i mean, look, a lot of firms are focused on this. you know this and you have been...

Discount codes to stop the steal. dominion said damage ongoing, lindell won't stop defaming their company and doing it for commercial reasons, to impress trump voters and to get them to buy more pillows. maybe in the short term lindell thinks it's a good thing. draws public tis. he's vowing to countersue. in the long term may run out of financial runway. these companies aren't messing around. douminion and smartatic, filing lawsuits trying to repair months of damage done to their representations by the mike lind lindells, donald trumps and fox news' of the world. >> thank you for talking to us...

Normal times it means they are getting a great, cheap deal on their electricity. in abnormal times when the market is in crisis, what you see happening is the prices skyrocketing and that's what's happened over the past week. residents said they think this is outrageous, shocking. they are confused as to how the providers can reach out to residents and ask them to pay these prices after a week of so much human suffering. i want you to meet one of feem this happened to. >> on saturday they sent me an e-mail saying basically jump ship. the e-mail was sent at 2:47 p.m. on saturday. the last line ...

Announced a temporary ban on cutting offer power if a customer can't pay as texans are dealing with high energy prices. nbc talked to one couple whose electricity bill reached $10,000 just for the last few days. such a difficult situation for so many families. what have you learned? >> reporter: the storm is gone but the fall out continues. we have the water crisis fp families depending on water distribution sites and food banks because their pipes are bunk busted. there's significant damage to many homes and apartment complexes. then we have another emerging crisis here which is the financial...