As a small company, how do you go about scaling up and away that is manageable, but also allows you to not lose traction with your brand? >> this is one of the hottest things that you have to do as a small business owner is scaling up manageably but also keeping touch with your brand. the first thing i would say here is getting really clear on what your brand means, and not only from a values and culture standpoint, but actually embedded into your process as you scale. you'll be adding people, you'll be moving quickly. you yourself may not be able to touch all of the pieces of your business as...