Stay updated with breaking news from Customer Decisions. Get real-time updates on events, politics, business, and more. Visit us for reliable news and exclusive interviews.
Durch die Transaktion wird eine disruptive, marktführende Analyseplattform geschaffen, die auf Abruf Erkenntnisse zu Dutzenden von normalisierten, praxisorientierten Evidenz- und Marktzugangsdatensätzen
The beauty of social media is that if someone has a great experience with your company, they can get the word out instantly. the hard part about social media is that if they've had a bad experience they can do the same. and then whether your company is at fault or not for the thing they're complaining about, the comment is out there for all to see. so, how do you deal with online criticism? howard bragman, founder of 15 minutes public relations and vice chairman of reputation.com is here to give us some ideas. so great to see you. >> thanks for having me. >> this is complicated because i think...
Experience with your company, they can get the word out instantly. the hard part about social media is that if they've had a bad experience they can do the same. and then whether your company is at fault or not for the thing they're complaining about, the comment is out there for all to see. so, how do you deal with online criticism? howard bragman, founder of 15 minutes public relations and vice chairman of reputation.com is here to give us some ideas. so great to see you. >> thanks for having me. >> this is complicated because i think a lot of companies don't know, do i respond, or don't i r...
Is yelp? >> a new york city based locksmith. when he first opened lockbusters, he says he was unaware of yelp and its widespread impact on customer decisions. >> people would call me and say did you know you're highly regarded on yelp? and i said no, because i couldn't afford a smart phone and i didn't have a lap top. >> his expanding business he attributes to that online website. >> it catapulted things to a stratosphere up to the point where i'm franchise iing. >> it's hard for a small business owner to keep track. as we discovered, some serious questions have been raised about how yelp soli...