Detailed text transcripts for TV channel - MSNBC - 20130616:11:32:00
Is yelp? >> a new york city based locksmith. when he first opened lockbusters, he says he was unaware of yelp and its widespread impact on customer decisions. >> people would call me and say did you know you're highly regarded on yelp? and i said no, because i couldn't afford a smart phone and i didn't have a lap top. >> his expanding business he attributes to that online website. >> it catapulted things to a stratosphere up to the point where i'm franchise iing. >> it's hard for a small business owner to keep track. as we discovered, some serious questions have been raised about how yelp soli...