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As anyone who has worked in a customer-facing job can tell you, dealing with difficult customers comes with the territory. However, when customer behavior crosses a line into illegal conduct, both the customer and the employer may find themselves in hot water.
You know, i don't know -- walk us through this, and your position on this. >> well, what the waitress said was she saw four individual at the table. one was this mother. and she was the four individuals appeared to be inebriated. he went to her manager. her manager did nothing. she called the police. her position, the waitress's position, is she was endangering her child. and subsequent to that, this woman got arrested, charged with endangering a child. so it's not warranted at all that she should have been fired. >> even though it's an outrageous story of course, the restaurant has every lega...