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Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service Customer Service thought leader joins company on heels of $78 million Series C funding round, year of substantial growth and momentum News provided by Share this article Share this article NEW YORK and TARTU & TALLINN, Estonia, Feb. 11, 2021 /PRNewswire/ -- Glia, a leading provider of Digital Customer Service, today announced that Rick DeLisi, co-author of The Effortless Experience, the ground-breaking best-seller about winning customer loyalty, has joined Glia as lead research analyst for Digital Customer Service. ...

BCU Selects Glia's Digital Member Service Platform $4.5 billion-asset credit union selects comprehensive communications and collaboration platform to modernize member service News provided by Share this article NEW YORK, Jan. 20, 2021 /PRNewswire/ -- Glia, a leading Digital Customer Service provider, announced today that Vernon Hills, Ill.-based BCU has selected its Digital Member Service platform to enhance how it serves members in a digital-first world. BCU has always been a technology innovator; it was one of the first credit unions to offer video banking and 65% of its membership is re...

Glia, cofounded by Dan Michaeli, is a digital customer service platform that integrates collaboration options to provide an interactive superior experience.

AlleyWatch The pandemic has amplified the importance of a robust digital customer service experience. Yet most solutions on the market provide a simple live chat function, which really does not adequately address the needs of today’s modern customers. Glia is a native digital customer service platform that allows consumers to interact with their choice of messaging, video, or even voice. The platform features the ability to collaborate with its CoBrowsing function that allows customers to get the help that they need while jointly navigating sites, eliminating any confusion or uncertainty....

Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service Accelerates NEW YORK and TARTU & TALLINN, Estonia, Jan. 7, 2021 /PRNewswire/ -- Glia, a leading provider of Digital Customer Service, today announced that it has raised $78 million in Series C funding, bringing Glia's total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia was advised in the transaction by Cooley LLP. Glia (https://www.glia.com)Glia grew by more than 150% in 2020 as the pandemic forced businesses to reimagine how they guide a...