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more of a conversation ongoing about these needs. one of the things that i think of when i hear, you know, rosemary's report on the number of complaints received, et cetera, is that i really think that they are under reported. i don't think that that's an accurate picture of the number of complaints that tenants actually have. nor are we necessarily capturing the fact -- i guess the time frame for getting the repairs responded to. so, we may know when people initially call, you know. we're doing that within the department in term of the calls that you get. but what i'm saying is outs...

and then also kind of separate, being able to separate out a little what is related to major capital improvement needs. we know there are issues with that particularly related to funding. and other things are maybe really an issue of someone's not going out in a timely manner to go fix the issue at hand. and, so, it might be good to just be able to sort of track these things better, to have more of a conversation ongoing about these needs. one of the things that i think of when i hear, you know, rosemary's report on the number of complaints received, et cetera, is that i really think...

patterns are, the response time, you know, issues such as that. and then also kind of separate, being able to separate out a little what is related to major capital improvement needs. we know there are issues with that particularly related to funding. and other things are maybe really an issue of someone's not going out in a timely manner to go fix the issue at hand. and, so, it might be good to just be able to sort of track these things better, to have more of a conversation ongoing about these needs. one of the things that i think of when i hear, you know, rosemary's report on the ...

issue. dbi alone cannot resolve it. right now the [speaker not understood] for dbi, we don't know [speaker not understood]. we need to work on it with all the city agencies. the way i hear is maybe we may start to help them to inspect some of the section 8 property, but right now we don't know that much yet until we, you know, well defined by the city administrator. >> it seems a if the protocol for complaint, filing complaints about thing could be tightened up for consistency. if 311 is handling -- that it all ends up in the same place, would be helpful. so, right now it goes all di...

therefore, when such a request is ignored, as in this case, it is a serious matter. serious enough to allow the public to come before you and allow our case to be made in person because it was the director's failure to do her job. however, you did not explore the fact that we presented bush should have been a fact that was the basis for your decision to uphold or reject our arguments. therefore, you have compounded the error by not considering the evidence of this case. if you have contributed to the illegal grading of the provision of the building code. i request that you continue t...