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Step 5 Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries. Check whether you can continue to process the work item. Follow the guidance in TCM0138020 then, if you can continue to process the work item compare the existing customer’s address and the failed customer’s address you noted on form TC648. If the addresses are different, you can’t be sure it’s the same child or young person, go to Step 6. If the addresses are the same, then it’s the same child or young person, go to ...

then Step 6 Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries. Check whether you can continue to process the work item. Follow the guidance in TCM0138020 (link is external) , then, if you can continue to process the work item Compare the existing customer’s address and the failed customer’s address. If the addresses are different, you can not be sure it is the same child or young person, go to Step 7. If the addresses are the same, then it is the same child or young person, go to...

TCM0284120 - Specialist areas - complex: change of circumstances - non-complex to complex You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance, make sure you are in the correct MU. Use TCM0322460 for the correct MU number. Background when an additional child joins a family that already includes 18 children when a polygamous or polyandrous marriage takes place, resulting in three adult customers in the family when a tax credits customer receiving Working Tax Credit (WT...

If the customer wants to repay their overpayment back quicker, go to Step 29 If the customer has repaid all their overpayment but recoveries are still being made, go to Step 30 Step 5 If tax credit is in not payment, go to Step 6 If tax credit is in payment, go to Step 8 Step 6 Check the reason the award is not in payment. If the award has ceased because the claimant has moved to Universal Credit(UC), or if the debt has been passed to Department for Work and Pensions (DWP),  go to Step 31.   If CPAC is the reason the award is not in payment,

TCM0284080 - Specialist areas - complex: change of circumstances - complex to non-complex You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Note: From 27th January 2021, there are no new claims to tax credits Before you follow this guidance, make sure you are in the correct MU. Use TCM0322460 for the correct MU number. Background Some changes of circumstances will result in a complex case (including cross-border and family supplement cases) becoming non-complex, for example death of a spouse in a...