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The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers

/PRNewswire/ -- In the last three years, the percentage of consumers that feel companies need to improve their overall customer experience (CX) has jumped from...

Canada , Canadian , Marie-matta , Matt-swain , Doug-deschutter , Broadridge-financial-solutions , Broadridge-customer-communications , Broadridge-financial-solutions-inc , Communications-insights , Data-security-concerns-remain , Pivotal-year , Post-pandemic-customer

The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers

/PRNewswire/ -- In the last three years, the percentage of consumers that feel companies need to improve their overall customer experience (CX) has jumped from...

Canada , Canadian , Marie-matta , Matt-swain , Doug-deschutter , Broadridge-financial-solutions , Broadridge-customer-communications , Broadridge-financial-solutions-inc , Communications-insights , Data-security-concerns-remain , Pivotal-year , Post-pandemic-customer