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Navigating the CX Challenge: Despite Companies' Increased Tech Investments, Consumer Impatience Grows -February 20, 2024 at 09:19 am EST

Almost half of consumers are willing to spend more for an improved customer experience, according to Broadridge's 6th Annual CX and Communications Survey
NEW YORK, Feb. 20, 2024 /PRNewswire/ --...

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Navigating the CX Challenge: Despite Companies' Increased Tech Investments, Consumer Impatience Grows

/PRNewswire/ -- Amid today's uncertain economic environment and companies' increasing dependence on technology to provide customer service, consumer patience...

Canada , Canadian , Dave-zamorski , Matt-swain , Marie-matta , Broadridge-financial-solutions , Cx-communications-consumer-insights , Broadridge-customer-communications , Broadridge-financial-solutions-inc , Communications-survey , Consumer-insights , Broadridge-customer

ON THE MOVE: Jeroen Bos Joins AXA IM Equity; Tourmaline Makes Three Hires

ON THE MOVE: Jeroen Bos Joins AXA IM Equity; Tourmaline Makes Three Hires
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Michael Tae and Doug DeSchutter Appointed Co-Presidents of Broadridge's Investor Communication Solutions Business

Michael Tae and Doug DeSchutter Appointed Co-Presidents of Broadridge's Investor Communication Solutions Business
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Broadridge Recognized as a Leader in Two Aspire CCM-CXM Leaderboard Market Segments

/PRNewswire/ -- Broadridge Financial Solutions, Inc. (NYSE:BR), a global Fintech leader, announces it has been recognized as a leading communications and...

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Cetera Financial Group is First to Launch Broadridge Next-Gen Client Communications Experience

Cetera Financial Group is First to Launch Broadridge Next-Gen Client Communications Experience
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Cetera Financial Group, First to Launch Broadridge Next-Gen Client Communications Experience, Leveraging Data and Analytics for Better Investor Engagement

/PRNewswire/ -- To better engage investors, empower advisors and accelerate digital transformation in the wealth management industry, global Fintech leader...

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The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers

/PRNewswire/ -- In the last three years, the percentage of consumers that feel companies need to improve their overall customer experience (CX) has jumped from...

Canada , Canadian , Marie-matta , Matt-swain , Doug-deschutter , Broadridge-financial-solutions , Broadridge-customer-communications , Broadridge-financial-solutions-inc , Communications-insights , Data-security-concerns-remain , Pivotal-year , Post-pandemic-customer

The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers

/PRNewswire/ -- In the last three years, the percentage of consumers that feel companies need to improve their overall customer experience (CX) has jumped from...

Canada , Canadian , Marie-matta , Matt-swain , Doug-deschutter , Broadridge-financial-solutions , Broadridge-customer-communications , Broadridge-financial-solutions-inc , Communications-insights , Data-security-concerns-remain , Pivotal-year , Post-pandemic-customer

2021 Aspire Leaderboard Positions Broadridge as the Leader in Financial Services Customer Communications Solutions

/PRNewswire/ -- Broadridge Financial Solutions, Inc. (NYSE:BR), a global Fintech leader, announces its recognition as a leader in the 2021 Customer...

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