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Navigating the CX Challenge: Despite Companies' Increased Tech Investments, Consumer Impatience Grows -February 20, 2024 at 09:19 am EST - Vimarsana News

Navigating the CX Challenge: Despite Companies' Increased Tech Investments, Consumer Impatience Grows -February 20, 2024 at 09:19 am EST

Almost half of consumers are willing to spend more for an improved customer experience, according to Broadridge's 6th Annual CX and Communications Survey NEW YORK, Feb. 20, 2024 /PRNewswire/ --...

Navigating the CX Challenge: Despite Companies' Increased Tech Investments, Consumer Impatience Grows - Vimarsana News

Navigating the CX Challenge: Despite Companies' Increased Tech Investments, Consumer Impatience Grows

/PRNewswire/ -- Amid today's uncertain economic environment and companies' increasing dependence on technology to provide customer service, consumer patience...

Broadridge Recognized as a Leader in Two Aspire CCM-CXM Leaderboard Market Segments - Vimarsana News

Broadridge Recognized as a Leader in Two Aspire CCM-CXM Leaderboard Market Segments

/PRNewswire/ -- Broadridge Financial Solutions, Inc. (NYSE:BR), a global Fintech leader, announces it has been recognized as a leading communications and...

Cetera Financial Group, First to Launch Broadridge Next-Gen Client Communications Experience, Leveraging Data and Analytics for Better Investor Engagement - Vimarsana News

Cetera Financial Group, First to Launch Broadridge Next-Gen Client Communications Experience, Leveraging Data and Analytics for Better Investor Engagement

/PRNewswire/ -- To better engage investors, empower advisors and accelerate digital transformation in the wealth management industry, global Fintech leader...

The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers - Vimarsana News

The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers

/PRNewswire/ -- In the last three years, the percentage of consumers that feel companies need to improve their overall customer experience (CX) has jumped from...