Highmark telehealth usage grows 3,400 percent
February 21, 2021 Early on in the COVID-19 pandemic, many patients were unable to access regular care due to stay-at-home orders and doctors’ offices being closed. Even as stay-at-home orders were lifted and businesses started to reopen, many patients were still hesitant to go to a doctor’s office or clinic, or were faced with long wait times for an appointment. “While we have offered telehealth services for many years, the pandemic certainly has provided an opportunity for our members to try telehealth, many for the first time,” said David S. Webster, MD, Highmark vice pres...