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This is a guest post for the Computer Weekly Developer Network written by Sean Scott in his capacity as chief product officer (CPO) at PagerDuty - the company is known for its Real-Time Operations ...
Three little words herald major impact (and fear) for organizations: churn, incident, and downtime. Given that Gartner reports companies might be at risk of losing up to half a million USD each hour from severe incidents (based on losses and time to remediate), boards should take the health of a company’s digital operations seriously. Thankfully, those responsible for digital operations and incident response have a plethora of capabilities and services at their disposal that can drastically reduce the impact downtime and instability has on their organization.