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Americans calling officials for help with benefits must wait 36 minutes just to speak to someone - almost seven times longer than they did 15 years ago, we can reveal.
Applicants for Social Security disability benefits face long wait times amid a backlog of applications. Experts say more can be done to expedite the process.
Applicants for Social Security disability benefits face long wait times amid a backlog of applications. Experts say more can be done to expedite the process.
This Tuesday, a Congressional committee will host a long-awaited hearing on Social Security and its customer service challenges.