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From a school teacher needing help in staten island, new york, they head out for an assessment. with video camera in hand to document the case. but he assured all his clients that their identities will remain confidential. >> you couldn't open the door 90 degrees, maybe 30. this lady had a hard time getting in her own door. as soon as you got in the door, it is stacked from the floor to the ceiling. >> i remember having a difficult time walking through the front door. and being amazed that she was in a wheelchair. and the first thing i thought is, how does she get in and out? >> the disaster m...

Alfred has doned disaster masters, a full service crisis management business he now runs with his wife, melissa. among other services disaster masters offers assistance with severely cluttered homes. >> we know that we can help those people. >> ron and i are both project managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask them is are you callin...

Computers. fearing eviction, he calls in the experts. the disaster masters. >> he felt that the landlord was about to create an action and eviction. he felt the pressure. >> 2005. ron and melissa head out to survey the scene. >> he welcomed us in and really said the magic words that fix it people love to hear, like ron and myself, which is will you please help me? please help me. >> and what they find shocks even a team of experienced professionals. >> this place was one word -- abysmal. you had to push the door open with your shoulder to get it open. then you walked around sideways like this ...

>> according to them, not only was the cleanup successful, but the school teacher has remained committed to maintaining order. >> there were a few phone calls made following that. and as far as we know even today she's doing okay. >> for the disaster masters, another memorable case of severe clutter happens in april of 2007. a high level computer expert reaches out for help from a very exclusive neighborhood on manhattan's park avenue. >> this is a lady very sharp, highly educated. >> we were greeted downstairs. we were the first people to show up in about five years? and she was absolutely be...

>> according to them, not only was the cleanup successful, but the school teacher has remained committed to maintaining order. >> there were a few phone calls made following that. and as far as we know even today she's doing okay. >> for the disaster masters, another memorable case of severe clutter happens in april of 2007. a high level computer expert reaches out for help from a very exclusive neighborhood on manhattan's park avenue. >> this is a lady very sharp, highly educated. >> we were greeted downstairs. we were the first people to show up in about five years? and she was absolutely be...