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Section. it's very exhausting and very stressful. >> to an outsider, the solution seems easy, clean it up. but with a hoarder, it's just not that simple. >> you don't move stuff. she would be very hurt, first of all, she'd be angry, she'd be hurt at the disrespect to her and her things. she'd be ashamed. it would be kind of like her worst fears coming true right then and there. it would just make the problem worse because it would make her more defensive of everything else. and would make her fight harder to keep it. >> dr. morrison has not treated jessica's mother but has dealt with many simi...

Bottom floor. >> in the basement, busted water pipes create a stagnant pool of sludge. >> they had no heat. and as a result the pipes broke. >> we were wearing boots above the knees to get through that stuff because the paper and all the stuff, the clothing and things are absolutely disgusting. >> for 13 days, the team digs their way through the rotting garbage. hardened candle wax and stack of debris. in total, the crew fills five 20-foot-long dumpsters. >> i didn't think it was ever, ever going to get done ever. it was the longest job we've ever done. we recovered that house. the place got c...

In foreclosure in a remote lakefront community. >> it's a bunch of old cottages that get converted into homes. kind of in the middle of nowhere. >> not much is known about the previous owner. but for schaeffer the price is right even though the house appears to be in shambles. >> i've seen people save things and collect things. but i think in this case, the individual was cleaning the neighborhood, so to speak. >> armed with a video camera to document the scene, schaeffer visits his new property with a friend, david lang, and lang's neighbor ryan lamere. >> you want to see hoarding? you're goi...

Pretty much linens, blankets, stuff like that. >> it was kind of like hilly. you had to climb over it. >> there's the other bedrooms. >> when you looked at the doorway, the stop of the doorway was where you would smash your face on it. debris was three feet from the top of the doorway, which is roughly 4 1/2 feet deep. other areas it was higher. basically got stacked. couldn't see out of the windows. some of the places it was stacked to the cleaning. >> it was clean clothes. she would clean them and pack them away. so it wasn't just garbage. >> there's the top of the door. got a little bit of ...

We can depend upon her. not, oh, my god. you know, have you seen -- oh, my god. >> jessica's mother says her hoarding tendencies can be tracked back to her college years but it isn't until the sudden death of her husband in 2001 that a tendency become a compulsion. >> went way over the edge. you do the grief counseling, you do all the things you think you should. sometimes it doesn't happen. what i found was i would go to work and come home and just want to cocoon myself. i just didn't want to deal with anything. >> in the cases of somebody, a spouse passing away, you have kind of two complica...