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'It's going to be proactive': Houston water bill relief plan still in the works despite being pushed back

We are learning more about a plan to help people who have water bill issues. Houston Mayor John Whitmire is still working on the plan, but he mentioned a few details to reporters immediately after Wednesday’s city council meeting. You may know, year+ long ‘DRAINED’ Investigation highlights issues people have with leaks, outrageous bills, and the confusing process to get help. ....

United States , John Whitmire , Amy Davis , Erin Jones , Sylvester Turner , Customer Account Services , Mayor John Whitmire , Mayor Whitmire , Mayor Sylvester Turner , Public Works ,

DRAINED Results: Denied help for high water bill? Try again right now

KPRC 2 Investigates has exposed systemic meter reading and water billing issues at the city of Houston's water department for the past 2 years. Just this month, the water department used ordinance changes City Council approved in December to wipe out hundreds of high balances. ....

United States , City Of Houston , John Whitmire , Brad Jackson , Erin Jones , Mary Gilmore , Christina Kent , Amy Davis , Customer Account Services , City Council , Rice Village , Juan Ruiz , Public Works , Water Bills , Water Meter ,

Houston area customers charged for water they're not using can pay one-time fee to have meter locked

Customers who have been hit when never-ending water bills by Houston’s Public Works Department can see some relief if they are willing to pay a one-time fee of $150. KPRC 2 Investigates have been working closely with the Public Works Department, the city of Houston, and local officials to get answers on the ongoing charges. ....

City Of Houston , United States , Helena Garcia , Amy Davis , Houston Public Works Department , Public Works Department , Houston City Council , Mayor Sylvester Turner ,

'DRAINED' Results: Houston Mayor to release new plan to help those with high and inaccurate water bills

A big update on KPRC 2′s ‘DRAINED’ Investigation into Houston water bills. Investigator Amy Davis was first to tell you about the outrageous water bills from the city of Houston and she’s been helping customers get thousands of dollars in refunds. Now that there’s a new administration Mayor John Whitmire wants to bring some much-needed relief and prevent these types of bills. ....

United States , Sylvester Turner , Amy Davis , John Whitmire , Mayor John Whitmire , Public Works , Mayor Whitmire , Mayor Sylvester Turner , Water Bills ,

Thousands of Houston customers billed for water they're not using

Some 7,000 property owners in the city of Houston are paying monthly water bills even though they haven’t used a single drop of water. Houston City Council voted to change the ordinance in December to give those customers are way to stop the never-ending charges. But even with that change, the water department is still sending monthly bills without letting those citizens know there is a way to make them stop. ....

United States , Sylvester Turner , Amy Davis , Patricia Russo , Helena Garcia , Dave Martin , Houston City Council , City Council , Houston Public Works , Mayor Sylvester Turner , Water Bills ,