2020 Outlook on the Customer Experience in the Clinical Diagnostics Industry
Share this article Share this article ResearchAndMarkets.com's offering. Customer experience in the clinical diagnostics industry is increasingly a target for improving overall customer satisfaction and a potential opportunity for differentiation beyond product performance, service plans, and price. This report is an essential tool to learn how the in vitro diagnostics industry is seen from the point of view of their customers. The analyst conducted a 2020 survey of laboratory instrument users in the United States, Canada and Europe (included in respondents are lab managers, lab directors, cl...
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