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Salesforce today announced that trading and investing platform eToro is using Service Cloud with Einstein, Marketing Cloud, Mulesoft, and Tableau to enhance its customer service with secure and...
Salesforce today announced general availability of WhatsApp for Service Cloud, powered by data and AI, which empowers organizations to efficiently connect with customers through personalized... | June 7, 2023
With Slack GPT, Salesforce expands its own ChatGPT-like generative AI capabilities across its CRM platforms.
Today, Salesforce introduced new real-time data and AI capabilities built into the world's #1 CRM. With generative AI-powered emails, qualified leads, and intelligent sales planning, sales... | May 3, 2023
An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video.