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Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service

Published: September 20, 2022

An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video.

Source: diginomica.com

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Clara ShihSalesforce Service CloudService Cloud VoiceSalesforce ServiceAugmented RealityIncident ManagementEinstein BotsEinstein Bots ValueDreamforce 2022