'Shambolic' Santa's grotto organisers promise refunds
He claimed feedback from customers attending on Saturday night had been more positive after improvements were also made to the experience, which is billed as a way to experience a visit to see Santa while social distancing. “There was also a large amount of feedback around the Scrooge character being too frightening for very young children," he said. “Working with the creative team, we have adjusted the route and removed the Scrooge-style character after the first evening.” Some characters prompted visitors to compared the event more to Halloween than Christmas. - Credit: Jenny Yaxley...
Source: edp24.co.uk