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Rethinking Employee Engagement in 2024

Rethinking Employee Engagement in 2024
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Rethinking Employee Engagement in 2024

Article - Rethinking Employee Engagement in 2024 - The HSMAI Contact Center SIG recently gathered and discussed best practices, challenges, and ideas for measuring and improving staff engagement. We all agreed that employee engagement is crucial for the success of our business and our colleagues' well-being. Our conversation emphasized the importance of listening to staff, creating a culture of trust and collaboration, providing feedback and growth opportunities, and having fun. Please read on for our top six takeaways.

Career-development-paths , Your-team , Contact-center-special-interest-group , Form-an-engagement-task , Employee-engagement-task , Contact-center , Engagement-surveys , Engagement-task , Employee-engagement-task-force , Career-development , Net-promoter-scores

Lincoln Savings Bank Adds Key Leader, William Peek, as New CRO

Banking news

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Q&A: Stanford's engagement with the community


Q&A: Stanford’s engagement with the community
The leaders of Stanford’s Office of Community Engagement, Megan Swezey Fogarty and Preeti Hehmeyer, discuss the vision for the new office, the university’s engagement with its neighbors and the office’s initial work.
By Joel Berman
When Megan Swezey Fogarty was appointed Stanford’s first associate vice president for community engagement on March 1, she could not have foreseen how local, national and global events would shape the work of her new office.
Megan Swezey Fogarty (left) and Preeti Hehmeyer are leading the new Office of Community Engagement. (Image credit: Joy Leighton; courtesy Preeti Hehmeyer)

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