Introduction Hospitality organizations depend heavily on the property management system (PMS) of each hotel to run day-to-day operations. The PMS handles most vital functions, including reservations, room availability, pricing, revenue management, loyalty program integration, guest profiles, guest preferences, report generation and financial record keeping. A PMS also monitors and informs employee and guest activity, and connects with other applications such as food and beverage and amenity point-of-sale systems, central reservation systems, wi-fi and entertainment systems, sales and marketin...