Page 11 - Epic Coverage News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Skiers express frustrations with resort's refusal to offer pass refunds, credits © Ganley Images A photo along a ski trail at Okemo resort in Ludlow, Vt. Vail Resorts, one of the leading players in the ski industry with a half dozen resorts across northern New England, is facing backlash from customers who say the company is forcing them to either violate state pandemic travel restrictions or lose significant money they paid for ski passes purchased before those restrictions were put in place. Multiple customers brought their concerns to NewsCenter 5 after getting nowhere with Vail. © WC...

Vail Resorts Epic Pass insurance option of “core season” will provide a refund to everyone whose home resort closes at least one day before scheduled, regardless of how much they skied before the closure. If the season ends on Feb. 5, and you lose 59 of the 118 days in the core season (Dec. 8 to April 4) on your home mountain, you would receive a 50% refund on your pass, provided you did not use that pass at other resorts during the resort closure event. The early season doesn’t count against you, either. Keystone skiers who started Nov. 4 could ski more than 90 days and still receive a...

  EAGLE — Vail Resorts CEO Rob Katz apologized in an email to passholders Friday for what he called “unacceptable” wait times for customers seeking help. “Weighing heavily on my mind is the frustration I have heard from too many passholders and guests regarding their customer service experience with our call centers,” Katz wrote. “If you are included amongst those who have been unable to reach a customer service agent for help, or encountered long call center or chat wait times, I want you to know we have heard you loud and clear. And we agree. It is unacceptable, and I personall...

Daily file photo Vail Resorts CEO Rob Katz, in an email to passholders Friday, apologized for what he called “unacceptable” wait times for customers seeking help. “Weighing heavily on my mind is the frustration I have heard from too many passholders and guests regarding their customer service experience with our call centers,” Katz wrote. “If you are included amongst those who have been unable to reach a customer service agent for help, or encountered long call center or chat wait times, I want you to know we have heard you loud and clear. And we agree. It is unacceptable, and I per...

Vail Daily Park City Mountain Resort owner Vail Resorts reported a net loss of $153.8 million for the first quarter of fiscal year 2021, the company reported Thursday. Park Record file photo The COVID-19 pandemic has taken a toll on Vail Resorts’ bottom line. On Thursday, the global ski resort giant reported a net loss of $153.8 million for the first quarter of fiscal 2021 that ended Oct. 31, 2020, a decrease of 44.4% compared to the first quarter of 2020. In its release, Vail Resorts stated its business has been challenged by COVID-19 related limitations, restrictions and closures, and pro...