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Community group issues 17 policy recommendations to CMPD after viral arrest

Published: April 9, 2024

The Charlotte-Mecklenburg Police Department received 17 recommendations made by a community group after two controversial arrests last year.

Source: wsoctv.com

Related Topics:

North CarolinaUnited StatesSteele CreekCity Of CharlotteAnthony LeeJacquelyn BryleyVincent PistoneChristina PierreJibril HoughJohnny JenningsGeorge FloydTonya JamesonCommunity Relations CommitteeLatin American CoalitionResponse To ResistanceSteele Creek DivisionPolice Collaboration GroupCharlotte Mecklenburg Police DepartmentCox Media GroupChief Johnny JenningsCitizens Review BoardGeorge Floyd GlobalEarly Intervention SystemChief Jacquelyn BryleyReview Board

De-Escalation Techniques: 19 Best Ways to De-Escalate [Top Tips + Data]

Published: April 25, 2023

How your customer service team handles complaints is vital for customer retention. Improve your service with these effective de-escalation techniques.

Source: hubspot.com

Related Topics:

Bradlee MckibbenJen BerenguerEscalation Matters In Customer ServiceCrisis Management PlanDe Escalation MattersConsumers ReactEscalation TechniquesWhy They WorkSpot Senior Inbound Consultant Bradlee MckibbenSenior Customer Success Manager Jen BerenguerBottom LineCrisis Management