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The Four Fs of employee experience Photograph by Sanja Radin Drew, the brand manager at a large consumer packaged goods company, had been working for weeks on a summer promotion for new scents of one of the company’s leading soap brands. He spun up a website to announce the program, but then, to comply with corporate requirements, he needed to register the site with the company’s central IT department. He set aside what time he could spare in his busy day to fill out the online form required to do this, but it was so complicated and technical that Drew gave up. Frustrated, he closed the t...

Empowerment will be at the heart of the new healthcare experience Photograph by Nora Carol Photography Healthcare is never one-size-fits-all, and COVID-19 has brought this fact into sharp relief. A 65-year-old diabetic woman, a healthy 40-year-old man, a pregnant woman, and an elementary school student all take on a different level of personal risk every time they step outside. Each individual handles the mental toll of this prolonged pandemic differently, too. And those who live alone struggle with their health needs in different ways than those who live with others and in multigenerational ...