CNN Starting Point March 5, 2013 13:33:00
Cpr. the resident services director for glenwood gardens told the 911 operator she was not permitted to administer medical care to residents. they say the city would not have faced any liability issues if the staffer had simply followed operator's instructions. >> it's not uncommon for them to try and give instructions over the phone. it's refused or the person may be a little squeamish. they do it through a card system. those dispatchers are trained through that card system where emergency medical services will accept that liability at that time. >> a facility spokesman tells cnn the home is ...
Source: archive.org