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Significant and the missed opportunity are those several thousand members who did not remain auto enrolled and who went back to access plus and they are constituted 2. 7 million in savings. And that again. I wanted to just to talk about the imitation a little bit and the lessons learned. They had interesting nuances mentioned in the sutter primary case physicians which we responded to immediately and there was confusions about specialists who are also employed by sutter. So that work is continuing and identifying those in determining whether they impact anyone and everyone enrolled as of janua...

Of the San Francisco Public Utilities commission for today, tuesday, december 12. Madame secretary, roll, please . [roll call] and we have a quorum. So, before we get started, today is actually a very sad day for the city and county of San Francisco and in honor of our late mayor, ed lee, id like to ask everyone to stand if we can observe a moment of silence in his honor. Thank you. Before we enter Public Comment, i wanted to send my condolences to many of you, especially harlan, i know you were close with mayor lee. If there is any day to wish for fake news, this was it. I think were all very...

Thank you. Before we enter Public Comment, i wanted to send my condolences to many of you, especially harlan, i know you were close with mayor lee. If there is any day to wish for fake news, this was it. I think were all very stunned. So, i want to announce closed session items 25 to 31 will not be heard today. As were going to approve the minutes of november 14. Can i have a motion to approve those minutes . So vote. Second. Any discussion . Any Public Comment related to the minutes of november 14 . All in favor, do approve . Aye. Opposed . Ok. Approved. Id like to call forward Public Comment...

Cost. As weve gone along. But that is phase two, correct . Yeah. That is part of phase two. Remember, phase one was to do the initial planning which we have done. I think weve brought to you what is the, we felt, the appropriate size and that was based on high rate treatment if we wanted to move in that direction to reduce the amount of volume so we can treat more and that was really the indication of the size. And then, you know, as part of phase two, if we want to move into construction, we will come back to you to present what the budget is. I think one of challenges is that the actual loca...

If not please. Shavon oconner will go over our Customer Service metrics for open enrollment. How are you . Im very good, thank you. How are you . Just fine. Health Services System and we have slides. I cant see them but i wrote a script. First i want to say im honored to be in Service Employees and retirees in the city of county of San Francisco. Its a privilege to ensure they have benefits, this Service Orientation is the north star by which Member Services does everything. To that point, open enrollment 2017 for a plan year 2018 was exceptional in every regard. Most notably as you can see we...