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Peter Valenzuela is a family physician and author of Doc-Related: A Physician's Guide to Fixing Our Ailing Health Care System.He shares his story and discusses his KevinMD article, "Patient surveys: the quest for positive reviews." ....
Clinicians should be engaged in making improvements in their care centers, but they should not be solely responsible for patient satisfaction results. Instead, we need to look at entire care teams to enhance care. In the end, by improving the way we provide care, we will positively impact the way patients experience the care they receive. ....