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Passenger dr. david dao being dragged off a sold out flight. it's been a pr nightmare for united. now the company is no longer going to allow crew members to displace passengers who are already seated on a plane, so those must ride bookings will have to be done an hour before departure. previously crews could be booked up until the flight left. you nighted is saying the change is an initial step in a review of its policies, but chris, something tells me this video is going to dog this airline for a long, long time to come. >> just something that never needed to happen. just didn't have to happ...

He's in critical condition, still being treated at a local hospital. the other officer suffered a left arm wound and is expected to recover. three people are in custody, a minor, teenager and adult female. ongoing pr saga continues for united airlines, announcing a new policy aimed at preventing this. this video, yes, remember this, this from happening again, dr. david dao being dragged off a sold-out flight. now the company will no longer allow crew members to displace passengers already seated on a plane. those must-ride bookings will have to be done at least an hour before departure. crew...

Calling him sir. yes, he's a captain and been in the army five years and gives him the chance to be promoted and his brother is a lower rank a flight left lieutenant. i don't know if this will last. during the wedding he will be wearing his afghan service medal which is a bone of contention apparently for william who hasn't served there. >> of course. a little bit of attention there. here in the u.s. a local network is preparing "meet the middletons." for the first time in the united states. one member of the middleton family didn't appear to be keen on the royal family. is that right? >> the ...