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The middle of the day. >> all looking at the same thing. it's amazing. number 5, man dragged off united flight. >> oh, my god, look at what you are doing. >> federal government reviewing the incident of a man forcibly dragged off an air palestine. >> this cell phone footage of a man being dragged off an over booked united flight. passenger dr. david dow and his wife had initially volunteered to give up their seats but the couple changed their minds once they learned that the next flight to their destination wouldn't leave chicago airport until the following day. dow was apparently chosen at ...

>> bill: here we go again. the head of united airlines about the testify on the hill. he will make a statement and take questions before the house transportation committee. all this coming nearly a month after this passenger dr. david dao was taken off the flight to make room for crew members. kristin fisher is on the hill watching this. good morning. >> good morning. this hearing is a direct result of what went down on that united flight. top executives from america, alaska and southwest airlines will be testifying today. the hottest hot seat will be reserved for united ceo oscar munoz. he wi...

-- i'm thinking a lot of people will hold out. >> united airlines has laid out what many see as a substantial gesture to win back customers after the april 9th public relations debacle releasing a series of steps to ensure the episode never repeats itself again. they announced passengers who have already boarded flights should never have to give up their seats except for safety or security problems. that, of course, would have changed the outcome of passenger dr. david dao's experience. he was taken off his united flight by law enforcement sustaining a concussion, broken nose and two lost teet...

Physically dragged off a flight earlier this month. laura? >> reporter: hi, jon. united laid out what many see as a substantial gesture to win back customers after the april 9th public relations debacle releasing a series of steps to ensure the episode never repeats itself again. united announcing that passengers who have already boarded flights should never have to give up their seats except for safety or security problems. and that of course would have changed the outcome of passenger dr. david dow's experience. though as we know now, he's take taken off the flight forcibly. some of the othe...

Passenger dr. david dao being dragged off a sold out flight. it's been a pr nightmare for united. now the company is no longer going to allow crew members to displace passengers who are already seated on a plane, so those must ride bookings will have to be done an hour before departure. previously crews could be booked up until the flight left. you nighted is saying the change is an initial step in a review of its policies, but chris, something tells me this video is going to dog this airline for a long, long time to come. >> just something that never needed to happen. just didn't have to happ...