Shares 2020 has been an intriguing year with the effect of COVID-19 and its multifaceted impact on all spheres of life, both positively and negatively. While the negative impacts of COVID-19 cannot be underplayed, it has also played out positively in accelerating digital adoption journey across divides, fostering rethinking of business models to serve the insatiable taste of consumers. Above all, brings to fore the resilience spirit in all of us, hence, we all survived the year During the year, the Association had to also rejig the approaches to serving its members and the ecosystem at ...