"We know our response has been far from perfect" - Emirates' open letter following Dubai flooding
Sir Tim Clark, president of Emirates Airline, has written an open letter to customers whose travel plans were disrupted by the flooding at Dubai Airport. As of Saturday 20 April Emirates’ regular flight schedules have been restored, with passengers previously stranded in the airport transit area now rebooked and enroute to their destinations, and a task force in place to sort, reconcile and deliver luggage.