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We're trying to get our andrew stevens up. he is in kuala lumpur. first, i want to go to nick robertson. you're over in london, you've been covering this. what's your reaction? >> well, one of the questions i have at this time, and richard i think has excellent insights here, will be able to jump in. but the key question is obviously who turned the aircraft and was it mechanical. was it an electrical issue that caused the transrespondstranspo down. let's say the pilot turned to try to fly back home. we're told it was a clear night. he's flown right across malaysia and on into the sea. one woul...

When i would call to voice an issue, i think they made it appear that i was demanding something for it in return for that issue. when i would call, i would speak to a customer service rep who was probably taught make sure the customer feels good. usually midsentence they would interrupt me and say as a gesture of goodwill we'll give you a couple of miles or voucher for some reduced fare on your next flight. was i wrong for taking that? >> no. >> rabbi, the supreme court will decide by next spring, it's understood. what is your flying experience like now? are you flying delta or are you no delt...

Technology was when we started, when we were flying by hand, no gpss, no ipads, no nothing, now you are or can be a sophisticated computer operateoout of the once tom merngsd the crash was on this point. one of the instrument landing services were out of service, the pilot had to into i the plane, a lot of these young pilot, especially, do not have a lot of flying experience. >> that said, of course, we don't have many crashes. let's not pan ec and stop crying. let's recognize this is an issue. >> there is a need to maintain the bake skills. up next, he led the police departments in new york, ...

Chasing the suspects through the streets of texas and it's all caught on tape. your "new day" starts right now. >> announcer: this is "new day" with chris cuomo, kate bolduan and michaela pereira. good morning. welcome to "new day," t to the gif. halloween took it out of me. 6:00 in the east. coming up, a case that does not make sense. kendrick johnson, the 17-year-old found dead rolled up in a wrestling mat at school ten months ago. it was ruled an accident but cnn has stayed on this story from the beginning because there are simply too many questions not enough answers. the federal gover...

Boys and girls, llllet's get ready to bundlllllle... [ holding final syllable ] oh, yeah, sorry! let's get ready to bundle and save. now, that's progressive. oh, i think i broke my spleen! home insurance provided and serviced by third party insurers. >> shepard: better hope you have noise can delegate head phones the next time you fly hip hop -- may be hip hop by now. entertaining passengers or planning to with live music and stand up comedy on certain flights. sir richard branson says this is part of the airline's goal to be sure we offer unforgettable flying experience. that would do it it t...