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WorkWave Purchases Call Center Software Provider Slingshot Business automation software developer Workwave has announced the acquisition of Slingshot, a leading field service provider of call center software. Workwave believes that this acquisition will enable it’s customer base to take advantage of a number of Slingshot’s software solutions that will increase business operations by hybridizing the company’s own solutions. Slingshot specializes in creating software using automation and machine learning to interact with customers across a number of communications channels, including phon...

TruConnect Discovers Cost Reductions Thanks to Five9 Solutions In an effort to make significant improvements to call quality, mobile virtual network operator TruConnect recently sought the services of cloud contact center provider Five9 (News - Alert). After leveraging Five9’s technology, TruConnect reported a 30 second reduction in call time over a period of three months. As a result of this recently integrated, TruConnect anticipates a roughly 7.5% reduction in operating costs for the entire year, providing clear evidence of an uptick in customer service efficiency. TruConnect initially ...

AvalonBay has sought the services of PCI Pal to bring added security and call center features to the company's nationwide workforce.

DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center In Maryland, digital transformation company DMI (News - Alert) teamed with other tech providers - including Atento and NTT Data - to help power it’s COVID-19 contact center so that citizens could easily preregister, modify appointments and communicate with support agents. The offering combines human support and digital channels while keeping social distancing requirements at the forefront. Callers move through the options of qualification, appointment setting and have an opportunity to ask questions and ...

ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution Next-Gen 911 services are essential today as we advance the landscape for emergency response communications. The call centers that deal with these challenging communications must have advanced tools and systems that improve operations, increase life-saving services, and are reliable. In a move to provide better solutions and assist PSAPs in meeting the NENA Continuity of Operations Plan, systems integrator Tyto Athene recently announced a partnership between the company’s ACUITY by Tyto Athene offering and MicroAutomation (Ne...