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Congress. earlier, we heard from families who had lost loved ones, including a devastated father who lost his 16-year-old stepdaughter. >> my wife, jane, lost everything. natasha was her only child. no boyfriend troubles, no wedding date jitters, no children for natasha or grandchildren for jane, no family member to care for her as she grows older, just a forever hole in the heart for the daughter she so loved. our poppy harlow is on capitol hill. she is at the news conference that was held a short time ago. i am really interested to hear what you have heard the families say. i know it was a...

Troubles no, wedding day jitters , no grandchildren no family member to care for her as she grows older, just a forever hole in the heart. >> at the start of testimony the general motors' new ceo who took over in january, apologized to the families and friends of those who died or were hurt. she said she could not say why it took so many years for the company to announce the safety problems but that executives will now find out. now is too late for so many. mike emanuel with the news live on capitol hill. what else was the ceo telling lawmakers. >> mary barra says she is the person responsible...

You have no control over your car. >> no boyfriend troubles, no wedding date jitters, no children. no family member to care for her as she grows older. just a forever hole in her heart for the daughter she so loved. >> and this exclusive nbc news has obtained a copy of a 2006 memo in which a gm engineer approved the redesign of the switch linked to the recall of more than 1 million cars. gabe gutierrez and tom costello both join me now. tom is on the hill where he was meeting with the family members. you have both been looking into the investigation. tom, gabe, let's start with you on what gm ...