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Blame it on a ‘time configuration glitch.'

Even as rescuers rush to arrive, it's often locals who can best offer immediate help, experts say. And they say governments in devastated areas often fail to realize the scope and respond immediately.

Even as rescuers rush to arrive, it's often locals who can best offer immediate help, experts say. And they say governments in devastated areas often fail to realize the scope and respond immediately.

Even as rescuers rush to arrive, it's often locals who can best offer immediate help, experts say. And they say governments in devastated areas often fail to realize the scope and respond immediately.

Family will remember for the rest of their lives. nick valencia, cnn, bowling green, kentucky. forrest lanning is the principal structural engineer. he joins me now from san francisco. it's an important conversation given what's happened. when you look at the magnitude of damage to these towns and neighborhoods, where do you, when you look at this, where do you even start when it comes to rebuilding? >> well, there's going to be a lot of insurance claims, and that's going to need to be sorted out individually. so every homeowner is going to have to have their own battle getting that done. bu...