Page 17 - Gate Agent News Today : Breaking News, Live Updates & Top Stories | Vimarsana

With the staff where morale is a problem at the same time deal somehow with this escalating crisis and not -- you know, try to work out what happened in the process, i suspect he fell between all the stalls. and the mess, the unbridled mess, anderson, this is gone around the world and back over the last 24 hours. it's really quite extraordinary. >> yeah. i mean, john, what kind of rights do passengers have in these kind of scenarios? >> well, breaking it down, really two categories. you have the voluntary bump and the involuntary bump. this particular situation got to an involuntary bump. the ...

Anderson, this is gone around the world and back over the last 24 hours. it's really quite extraordinary. >> yeah. i mean, john, what kind of rights do passengers have in these kind of scenarios? >> well, breaking it down, really two categories. you have the voluntary bump and the involuntary bump. this particular situation got to an involuntary bump. the maximum passenger is entitled to is $1,350. on the voluntary side of it, it can escalate up depending on really kind of a negotiation process with the gate agent obviously that also entails a bit of supervisor approval based on how high it go...

Regular habit of most airlines, but on flight attendants and gate agents doing things like this and more, taking people off planes at will. in fact, we have a rule of thumb that we tell people, if you tell the flight attendant or the gate agent that you're going to report them or you tell them you're filming them so you can document what they're doing to you guaranteed you'll be thrown off the plane. it was rampant out there and this wasn't a legitimate bumping and overbooking situation. the federal regulations do not come into a play so there are no limits on what this gentleman can recover o...

Louisville and that didn't happen. and i think what -- watching this unfold today, i think a lot of people who travel, and it's a huge number of us that get on an airplane day in and day out, weekly, monthly, couple times a ye year, and they feel this frustration about not being able to get to your destination. so there's certainly -- how the flying public is seeing it and combined with obviously what is united and united's gate agent and united staff versus chicago aviation police and how they handled it. so it's important to disentangle the two of those but the reality is this conversation i...

Context or there is somethingco you didn't see that explains what, this is what it looks like. >> yeah, pretty much. there is some buildup to get to this point. you know, prior to the man being drug off, united employees, they said the announcements saying that four passengers had to get off the plane before we leave chicago. we couldn't leave until four people got off so united staff could get on the plane to make it to louisville. and then ultimately they randomly selected people based on an internal algorithm that weighs in the cost of the ticket and who was the last of purchase for that's ...