Detailed text transcripts for TV channel - KGO - 20130409:10:15:00
>> reporter: airlines point out flying is the safest mode of transportation and fares have not dropped dramatically. but don't expect any more leg room or an empty middle seat any time soon. there are ways to get your complaints heard. one is probably in your hand. the airlines are big on social media. tweet a concern, you may get an answer quickly. if you have a problem, use the gate agent versus the toll free phone line to make a change. and know your options. is there another airline that can get you home? it may feel more like a bus but flying is still usually faster. david kerley, abc new...