Page 7 - Gate Agent News Today : Breaking News, Live Updates & Top Stories | Vimarsana

This Flight Faced An Unnecessary Delay After A Woman Tried To Scam A Commuting Pilot Out Of His Seat.

Heartbreaking. so many other people had it worse than i did. there was people that were elderly with wheelchairs and parents with small children. overall we were just trying to help one another and make the most of it. but it was just really an unacceptable situation. >> we're really sorry to hear about your father, first of all. that sounds awful. you did send us video of the things that you were seeing. all of the people who were stranded including, as you said, elderly people. and it was just -- people were just like languishing there in the waiting room. what was southwest telling you? >> ...

Helping you. >> exactly. it is the much bigger than that gate agent. quickly, david, before we go, i do see one piece of advice that i found very useful. that if flights are canceled, whether you're flighting southwest, delta, united, what have you, you are entitled to a refund, meaning you don't have to take a voucher? >> yeah. absolutely. so a lot of the times the airlines will offer you a voucher, that is a quicker way to get value back. but if your flight are canceled, there is no questions about it, you're owed a cash refund and the airline has to pay you that. >> appreciate your advice e...

That is not much consolation for anybody who is stranded right now or frustrated. but that is the really the ability that the d.o.t. has. >> and something you re-tweeted caught our eye, not to take your anger out on the airline agents. they're having a week from hell too, no the to mince words. >> yeah. i mean the clip that you played before from the pilots union president, i'm hearing that from every worker i speak to there. everybody is frustrated. i have pilots who are frustrated they're trying to help and pick up trips but flights keep getting canceled. i'm hearing from flight attendants w...

Of all of this cold weather. here in atlanta, the airport has seen well over 200 flights that have been cancelled, and things, while they're not a whole lot better at the delta terminal behind me, this line has been growing the entire day. the folks that are currently standing in this line have been here for several hours, one woman just told me a few minutes ago, she got here around 9:00 this morning, and she's yet to see a gate agent, a ticket agent, to see if they can get on a new flight. when we're talking about the overall number of cancelled flights across the u.s. getting into today. th...