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Media Firms Shine Spotlight on Retaining Customers

Telecom enterprises seek providers to help them deliver better customer services and tap into new revenue opportunities, ISG Provider Lens™ report says .

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Media Firms Shine Spotlight on Retaining Customers

Enterprises in the telecom, media and entertainment (TME) industries are focusing their attention on retaining existing customers by simplifying their platforms and enhancing user experience, according to a new research report published today by.

United statesJan erik aaseJeff cosbyGen it servicesInformation services group nasdaqEntertainment intelligent business process servicesProvider lens researchInformation services groupProvider lenstm telecomTelecom intelligent business process servicesProduct serviceMedia entertainment servicesProvider lenstm researchFirms shine spotlightLenstm telecomEntertainment services

Australian Utilities Go Digital to Meet Multiple Challenges

Traditionally conservative sector overcomes inertia, adopting new technologies as energy needs, consumer expectations and regulations change, ISG Provider Lens™ report says .

Michael galeJan erik aaseInformation services group nasdaqProvider lens researchGen it servicesInformation services groupIntelligent business process management systemsGrid modernizationEnterprise asset managementCustomer information systemsCustomer experienceTech mahindraRising starRising starsLens archetype

EU s Energy Firms Pursue Shared Goal of Self-Reliance

Digital transformation holds the key to building a competitive, sustainable power and utilities industry in Europe, ISG Provider Lens™ report says .

Jan erik aaseOla chowningIntelligent business process management servicesInformation services group nasdaqProvider lens researchGen it servicesInformation services groupGrid modernizationEnterprise asset managementCustomer information systemCustomer experienceHitachi vantaraTech mahindraRising starLens archetype

North American Utilities Go Digital to Rapidly Update Grids

North American Utilities Go Digital to Rapidly Update Grids
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United statesJan erik aaseBob lutzProvider lens researchInformation services group nasdaqGen it servicesInformation services groupEnergy utilitiesIntelligent business process management solutionsNorth americaNorth americanFocal pointsGrid modernizationEnterprise asset managementCustomer information systemCustomer experience